The short version: Free standard shipping in Canada and the United States · your card is charged when your order ships, not when you join the waitlist · 30-day money-back guarantee on the Curve band · sensors are a consumable and can't be returned once shipped · 1-year hardware warranty on the band.
Shipping
At launch we ship the Auromone Curve to Canada and the United States. We're opening additional countries as we complete the product-compliance and local-representation requirements each one has — we'd rather ship to a country properly than ship to it early.
Outside Canada and the US? Join the waitlist anyway. It's free, it tells us where to open next, and we'll email you the moment your country is live. We genuinely use this to decide the order.
- Free standard shipping. Standard shipping is included on every order, everywhere we ship. No minimum.
- When you're charged. Joining the waitlist is free — there's no deposit. For orders placed on auromone.com, your payment method is charged only when your unit ships, after you confirm your order. The first 500 founder units ship in Q4 2026.
- Processing & tracking. Once your order is ready, we dispatch it promptly and email you a tracking link. In general availability, most in-stock orders leave our facility within 1–2 business days.
- Delivery estimates. After dispatch, standard delivery typically takes about 2–7 business days in Canada and 3–10 business days in the United States. These are estimates, not guarantees, and can vary with customs and carrier conditions.
- US orders: duties & import fees. We ship from Canada, so US orders are imports. Since the United States ended its duty-free exemption for low-value shipments in August 2025, every parcel entering the US clears customs formally — including sensor refills. Any import duties, taxes, and carrier brokerage fees are set by US authorities and are the recipient's responsibility. They aren't included in the item price or in shipping, and your carrier may collect them before delivery.
Returns & refunds (the Curve band)
The Curve band is backed by a 30-day money-back guarantee. Wear it for a month; if it isn't right for you, return it within 30 days of delivery for a full refund of the item price.
- The band must be returned in like-new condition with all original parts and packaging.
- Free return shipping — we'll email you a prepaid return label. This covers Canada and the United States, which is everywhere we currently ship.
- As we open additional countries, we'll confirm the return terms for each one on this page before we start taking orders there.
- Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return.
- Sensors are a consumable and are handled separately — see the next section.
Cortisol sensors are consumables
Each cortisol sensor is a single-use consumable that reads for 14 days and is delivered sealed and dated. For safety and hygiene, sensors can't be returned or refunded once shipped.
If a sensor pack arrives damaged, or a sealed sensor fails to work as intended, contact us within 30 days of delivery and we'll replace it free of charge. Your sensor subscription is separate: you can skip, pause, or cancel any time from the app, with no fees — see the cortisol sensors page.
1-year hardware warranty
Every Curve band is covered against manufacturing defects for one year from its ship date. If a covered defect appears, we'll repair or replace the band at no charge. The warranty does not cover:
- Accidental damage, drops, or misuse.
- Water exposure beyond the band's stated water-resistance rating.
- Normal wear of consumable parts (the cortisol sensors).
- Damage from unauthorized repairs or modifications.
This warranty is in addition to — and does not replace — any rights you have under applicable consumer law.
Exchanges
The Curve band is a single, adjustable one-size model, so we don't offer change-of-mind size or style exchanges. If you'd like a different configuration, simply return the band under the 30-day guarantee above and place a new order.
Defective hardware is replaced free under the 1-year warranty — that's the fastest path if something isn't working. Consumable sensors can't be exchanged once shipped, except for the damaged-or-defective replacement described above.
How to start a return, exchange, or warranty claim
Email hello@auromone.com with your order number and a short description of the issue (and a photo, for damage or defects). We'll reply with a return authorization and step-by-step instructions, including a prepaid label where one applies. Please start any return within the 30-day window, and warranty claims within the 1-year coverage period.
Your statutory rights
Nothing in this policy limits the consumer rights you have under applicable law — including Québec and Canadian consumer-protection law, and, depending on where you live, protections such as the EU/UK right to cancel a distance purchase within 14 days. Where local law grants you greater rights, those rights apply.
Contact
Questions about shipping, a return, or a warranty claim? Email hello@auromone.com — we're happy to help. See also our Terms of Use and Privacy Policy.
This document is provided in good faith and is not legal advice.